Auraa Aesthetic Clinic ("we", "our", "us") is committed to protecting your privacy and personal information. This policy explains how we handle your data.
1. Information We Collect
When you contact us, book a consultation, or fill out our forms, we may collect the following information: your name, phone number, email address, and any health or treatment-related information you voluntarily provide. We also collect standard website analytics data (pages visited, device type, browser) through anonymised tools.
2. How We Use Your Information
We use the information you provide solely to: respond to your enquiries; schedule and confirm appointments; provide relevant treatment information; and improve our services. We do not use your data for unsolicited marketing without your consent.
3. Medical & Health Information
Any health or medical information you share with us is treated with strict confidentiality in accordance with applicable Indian healthcare laws. This information is used only by authorised clinical staff for the purpose of providing you with appropriate treatment recommendations.
4. WhatsApp Communication
When you contact us via WhatsApp or click our WhatsApp booking button, your conversation is governed by WhatsApp's Privacy Policy. We do not store WhatsApp conversations on our servers. Please review WhatsApp's privacy policy for details.
5. Data Sharing
We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share data with trusted service providers who assist in operating our website, under strict confidentiality agreements. We may disclose information if required by law or legal process.
6. Cookies & Analytics
Our website may use cookies to improve your browsing experience. Analytics tools may collect anonymised data about site usage. You may disable cookies in your browser settings, though this may affect certain site functionality.
7. Data Retention
We retain your information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Patient consultation records may be retained as required under medical regulations.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us at contact@auraaclinic.com or call +91 9561833656.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact: Auraa Aesthetic Clinic, 97 Sonigara Bizz, BRTS Road, Ravet, Pune – 412101 | Email: contact@auraaclinic.com | Phone: +91 9561833656